Shipping Information

Shipping & Policies

Shipping & Delivery

 
Shipping is based on the weight of the items in ounces.  This way, we are able to keep your shipping costs to a minimum.  The good news is that dice don't weigh a lot, so you shouldn't see any outrageous shipping amounts.  Shipping rates are broken down into 4 different regions, USA, Canada, A handful of countries with postal deals with the USA, and all other countries that do not have postal deals worked out with the USA. 
Some general product weight examples:
Plastic Dice sets generally weigh 1 ounce per set
Metal Dice can weight from 4oz - 8oz per set depending on which set your looking at (Equal in weight to 4-8 sets of plastic dice)
Dice Bags generally weigh between 1-2oz for standard / velvet / leather, but metal dice bags can weigh more
An example of some of the shipping charges:
1 Set of Dice (Non-Metal) Shipped to USA:  $3.75 USD
1 Set of Dice (Non-Metal) Shipped to Canada:  $9.00 USD
1 Set of Dice (Non-Metal) Shipped to Other Countries:  $9.50 - $15.00 USD
1 Set of Metal Dice (6oz for example) + 1 Velvet Dice Bag Shipped to USA:  $5.75 USD
1 Set of Metal Dice (6oz for example) + 1 Velvet Dice Bag Shipped to Canada:  $12.50 USD
1 Set of Metal Dice (6oz for example) + 1 Velvet Dice Bag Shipped to Other Countries:  $13.00 - $25.00 USD
If you are curious as to how much the total shipping will cost for your specific order, the best way to get an estimate is in the shopping cart.  You can enter your Country + Postal Code to get an exact price of the total shipping cost of your order.
                                                                                                                     

Processing Time Before Shipping & Delivery Time

Orders are shipped out via USPS First Class or Priority Mail within 1-3 working days of your order.  Most orders are shipped out the day after it's placed.  Once your order is in the mail, USA customers will generally receive their orders within 2-5 working days (Monday - Friday).  Our international customers can expect to receive their packages somewhere around 2 weeks from the date of shipping.  However, please be aware that the normal delivery window for international orders can be between 2-6 weeks.  Most international orders seem to show up around the 1.5 to 3 week window, but if your order is taking longer to be delivered, it doesn't mean there is a problem.  The delay might be due to customs holding / inspecting / processing your order before moving it on to the final delivery.

 

Customs Charges Information

 

You may be curious about customs fees.  Each and every country has a different policies with regard to customs charges.  When your order reaches the point of entry into your country, your package will pass into and through the customs department.  Customs will inspect your package and determine if they need to charge you for import taxes.  Not every package will be assessed an import customs duty but some might.  The shipping charges that we add on to your order cover only the shipping costs that we have to pay to put your order in the mail.  We do not add on or pre-charge you for any customs charges that your country might impose on your package.  All of that meaning that we cannot pay for the customs charges that you might receive from your country.  Any customs fees charged to you will be your responsibility to pay, and we recommend that you check into your countries import tax policy if you are concerned.  While we hope that 100% of the international packages we send out will not be assessed an import tax, some might, and that is unfortunately out of our control.  Feel free to email us via our contact form to ask us any questions you might have with regard to anything related to products / shipping / customs / comments & questions.  We will do our very best to help you out and explain everything as clearly as we can.

 
 

Returns & Replacements

 
Returns and Exchanges are accepted for a period of 30 days from your order date.  Merchandise must be returned in new/unused condition.  For returns, you will receive a refund for the price of the products minus the shipping charge on your order.  When making an exchange, please contact us with a list of the new items you want in place of your original order and include your order number.
Defective Items:  All orders are inspected for defects during the shipping process.  We do our best to catch defects before your order leaves our shop, but once in a while we miss something.  If you catch a defect, please let us know within 30 days and we will fix it for you as best we can. 

Ordering Problems

 
This transaction cannot be processed (#15005: Processor Decline):  The most common ordering issue is not having the payment go through.  Declined payments can be for several reasons.  The credit card that you tried to use could be over the limit, your credit card company may of declined the transaction due to too many purchases in a short time period, the billing address entered does not match the billing information that is on file with your credit card company, or other reasons similar to these.  The main solutions to this error message are to either use a different credit card or to call the phone number on the back of your credit card that was declined.  The credit card company will be able to explain in detail the problem and also fix it so you can try your purchase again.  Please don't hessitate to contact us with any quesitons, as we will do our best to help out in any way that we can. 

Payment

 
DND DICE Accepts: Visa, Mastercard, Discover, American Express, Random Other Payment Methods, Dragon Teeth, and Gold Coins.

Viewing Orders

 
You are able to view your past and current orders after logging into our shopping cart.